Frequently Asked Questions
Everything you need to know about your FramesLuxx experience.
How do I know if the frames will fit my face shape?
We provide detailed measurements for every pair of glasses on the product page. Additionally, you can use our Virtual Try-On tool to see how different styles complement your facial features in real-time.
Do you offer prescription lens services?
Yes, we offer a variety of high-quality lenses including single-vision, progressive, and blue-light blocking options. Simply upload a copy of your valid prescription during the checkout process.
What is your shipping policy for international orders?
FramesLuxx ships worldwide. Standard domestic shipping takes 3-5 business days, while international shipping typically takes 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your frames, you can return them for a full refund or exchange, provided they are in their original condition.
Are your sunglasses UV protected?
Absolutely. All FramesLuxx sunglasses provide 100% UVA and UVB protection to ensure your eyes are shielded from harmful rays while you stay stylish.
How should I care for my new eyewear?
To maintain your frames, always store them in the provided protective case. Clean the lenses using the microfiber cloth included in your order and avoid using harsh chemicals or paper towels.